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Infrastructure Management Services (IMS)

Infrastructure Management Services (IMS) provides reliable, efficient, agile and proven infrastructure services to our clients. We primarily focus on next-generation technology enablement, highly skilled cross-skilled workforce, service delivery and operational excellence. We manage the IT operations end-to-end, along with infrastructure through application layers, by providing a single pane of glass to our clients.
CLOUDNACT IT Infrastructure Management Services help companies to maintain and improve the performance and availability of their production environments with an agnostic approach by using new technologies, methodologies and tools. By implementing BPA, RPA and deploying Infrastructure as Code the business will maximize effectiveness to allow key resources to focus on more strategic activities, improve customer experience and reduce operating costs.

End user Support

Our End-User Support services focus on our clients’ internal or external end users. Our Service Desk acts as a liaison between an end user and IT support groups. This includes initial assistance, support on technical requirements, process defects, service degradation or any other IT-support related request. These groups are considered the “connectors” between end users and the world of technology. Services include Service Desk, Desktop or Deskside Support and Mobile Device Support.